When death occurs it can be a very confusing moment. We are here to assist you, and calmly walk you through every step of the way. Our staff are available 24 hours, 7 days a week to give you the support you need, and to explain what choices you need to make next. Call us on 1300300077. Below we have some helpful information.
If your loved one dies unexpectedly your first phone call should be to 000. The police will have to confirm that the death was of natural causes before a Doctor can issue a Medical Cause of Death Certificate. Once this certificate is obtained then you can contact your funeral director to transfer your loved one into their care and commence the funeral proceedings.
If the police findings are that the death was of unknown or unnatural causes they may refer the matter to the coroner. Your loved one will then be transferred to the coroners for further investigation into the cause of death. At this point you may call your funeral director who will liaise with the coroners.
If you were expecting your loved one to die at home, call their treating Doctor or palliative care nurse. They will come and assess, in order to verify the death. Once verified, they will sign a certificate to confirm the death. In the meantime you can call your funeral director to be on standby, so that once the certificate is signed by the doctor, the funeral director can transfer your loved one into their care.
In the case of a loved one passing away in a nursing home, aged care, hospital or hospice, the staff will organise for the paperwork to be issued. Upon death, you can immediately call your funeral director so they can liaise with the facility and organise the transfer of your loved one. As your funeral directors we will keep you informed at all times regarding your loved one, for your peace of mind.
This is where our role as funeral directors is to facilitate a smooth funeral arrangement experience for you, in order to alleviate you from an already challenging and sometimes stressful situation. As your funeral directors we will organise a time and place that best suits you in order to meet with you and go over all the requirements and options for a funeral service.
Similar to planning any event milestone, there are many aspects to planning a funeral. You may have an idea of what you would like the funeral to look and feel like, or you may know what your loved ones wishes were. Once we meet with you, we can go through your questions, needs and selections and work together to create the most fitting farewell, and celebration of their life.
*Call 1300 300 077 to get in contact with the Sincere Funerals team.
*Have important information at hand – As there will be administrative documents to fill out, it would be necessary to have the deceased’s personal details such as place of passing, date of birth and date of death, ID’s such as Drivers license, medicare or pension card ready for you appointment with us. If a member of the family will be signing as next of kin, it is also important to have their ID’s and details ready.
*Have important documentation at hand – such as Cemetery preowned grave details, insurances, pre planned and pre paid funeral contract, and wills.
*Selected clothing for the deceased – This is a very personal choice, there isn’t a right or wrong when it comes to clothing selection. Simply put it is a personal and sentimental preference. Some people may have pre selected their garments, others will have their family choose for them. In some cases there are cultural and traditional garments that must be worn by the deceased. We take deep pride and care when dressing a deceased in their final garment, as this is done in honour and reverence.
When arranging a funeral service we offer other additional services that can help enhance the funeral experience and create a very special and memorable farewell. These creative and distinguished touches come together as a cherished reflection of a loved one. If you have an idea of something you would like to have at the funeral service, our team is always ready to make it happen as we know the significance of these sentimental touches.
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